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Refund and Returns Policy

Returns on any items purchased from our auctions will be accepted with a full refund subject to the following conditions:

a. Returns must be completed within 14 days of delivery

b. The item(s) must be unopened in pristine condition as on arrival

c. The buyer is responsible for the cost of returning items. We are unable to refund any postage costs (except in the case of a faulty product)

d. In order to be entitled for a refund for any damaged or faulty items we MUST be contacted within 24 hours of receipt. Photographs of any damage must be sent to our office email found in the Contact Details box on this page. There is a limited time frame on delivery insurance.

e. Special order products or items cut to specification can be returned in the event of any damage , in any other case will not be accepted for return

f. Where the customer has changed their mind, or ordered the wrong item, all postage and carriage costs will be for the account of the customer and will not be refunded in the event of return of the goods

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FastAnswers

Welcome to our brand new AI powered knowledge base. FastAnswers has been trained on all of our products and services. If you need to speak to somebody please use the contact us link in any of the responses at any time and you can start a live chat if somebody is available otherwise you can contact us using our contact form

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This brand new service is still in beta so we would appreciate your feedback by using the thumbs up or down after each reply. Our team will review every response to ensure we are providing the best possible information for you.

Product Samples

We offer free samples which are around 5cm of the product for most of our products you just need to pay the postage and packaging. This is normally £3.99 for one then an additional £0.40 for extra samples (up to 5). 

How to order:

1) Find the product

2) Click on the 'Order Sample' button

3) Complete the order and your sample, if in stock, will arrive within 2-5 days

We will send you an email follow up to check how you got on with a the sample. Our friendly team of experts are available to take your call should you have any questions on 01249 588599

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*When ordering multiple colours of the same profile, you are guaranteed to receive at least one in the chosen profile. Additional colours may come in alternative profiles but will match the selected colours.

Plant a tree - on us!

Spend over £30 and you will be invited to plant a tree. We will email you with the details once the order has been processed. More details can be found on our Tree Nation page